Halloween, 2015. In a dark warehouse party somewhere in Germany I checked my phone for the nearest cab (Uber is banned in Germany). Imagine my surprise to find this alert on my phone:
Your Saturday evening trip with Uber from Uber Receipts <firstname.lastname@example.org> for $1,215.43.
I did a double take at the message thinking I had not read it correctly. I did. Amusingly, I grew up in New Jersey and know that Wildwood isn’t the height of glamour for someone in the market for a $1200 Uber ride. WHAT THE HELL?
Immediately I sent off an enraged Tweet to @Uber, fearful my bank account was about to be drained within hours. Where would the next ride go? Baltimore? Miami? Another Jersey Shore crack-den?
To Uber’s credit, they responded to my Tweet in minutes and refunded the money. However they have not told me how they plan to investigate this issue. I was able to get into the app and give a poor rating to the driver while requesting a description of the rider (s) who had taken control of my account. No response. No response from the driver, no response as to how this matter will be investigated.
Uber has told me to ‘change my password’. Well, that isn’t a sufficient for me. I want to know who these people are, how it happened and what will be done in the future.
I am waiting on their response. What do you think? Should Uber not only have called the driver but have alerted the police to the driver’s location or drop-off address? What action should be taken and how did this happen in the first place?